02 / SYSTEM

Outcome offers

An outcome offer describes a useful change, the work included and the conditions under which it can be delivered.

What it means

An outcome offer describes a useful change, the work included and the conditions under which it can be delivered.

How to do the work

Write one offer sheet: buyer, situation, outcome, scope, exclusions, timing, pricing basis, buyer inputs and acceptance criteria. Delivery must approve the commitments. Label estimates as estimates.

What to produce

One offer that a buyer can evaluate and circulate without a sales presentation.

A useful check

Can someone explain the scope and limits after reading one page?

See it in context

Follow all five practices through a concrete buying situation. Each example is illustrative and states its limits.

Explore the examples ↗